FAQ

 

Products/Services

 

What services can Silver Rose Photography offer?

Silver Rose Photography has been producing high quality School and Co-Curricular, Formal and University photography for over 30 years. With in-house graphic technicians to customize your School or Institutions layouts we guarantee the perfect finish every time. We look after your school group and individual packages, Sibling portraits, Co-Curricular (Sporting and Cultural Groups), ID Cards, PR Shoots, Yearbook Production and Printing, Formal and special event photography.

 

Where is Silver Rose Photography Based?

Silver Rose Photography is a Brisbane based family owned business. We are located at Albion on Brisbane’s Northside and we service Schools and Universities across Queensland and New South Wales. All printing and packaging are carried out on our premises at Albion by our local committed team of staff.

 

What School Packages do Silver Rose Photography offer?

We offer a range of Class or House Group Photos, Composite Photos, Co-Curricular, Booklet Products, Individual, Sibling Portrait Photos and Hi-Res Portrait Download options.

Please view our product page for samples of our products.

 

Do your Photographers have “Working with Children” clearance?

All photographers have current Blue Cards and the required “Working with Children” accreditations.

 

Is your website secure?

Our online ordering system is extremely secure. We have processed thousands of orders without a single security issue. We use SSL technology (Secure Sockets Layer) to encrypt your personal and financial details. We do not store any Credit Card information at all.

 

Payment/Delivery/Refunds

 

Ordering School Photographs. 

We offer two ordering process, which is chosen by the school.

 

1.      Online Ordering

 

Pre-ordering school photographs online opens two weeks prior to the School Photo Day. A late fee will apply for orders placed after photo day.

To order online you will need to enter the unique Online Code issued to your school. The Unique Online Code can be found on the online flyer available from your school.

All orders will be delivered to the address provided when placing your order.

 

Online ordering is not available to schools that use the envelope ordering system.

 

2.      Envelope Ordering

 

Photographs can be ordered on photo day by using a "School Photo Order Envelope" supplied to the school prior to photo day. One order envelope must be handed for each student ordering on Photo Day. All orders will be delivered to the school as a bulk delivery and handed out to students via the teachers.

To order Photographs after Photo Day please call Silver Rose on 3262 5788 to discuss your options. Please note that a late fee will apply to orders received after photo day.

Payment Methods Available?

Online Ordering – Visa or Mastercard only

 

Envelope Ordering – Visa, Mastercard, Cash, Money Order or Cheque.

 

Cheques and money orders made payable to Silver Rose Photography.
Correct money must be provided, NO change will be given.

  

When will my Photos be delivered?

We are unable to proceed with the production of photo packages until all photos days are complete, designs are finalised, names and data have been proofed and verified, and everything has been approved by your school.

 

Products and Standard delivery times:

 

Traditional photographic printing, standard delivery time is approximately 14 working days.

 

Class folder packages, standard delivery time is approximately 28 working days.

 

Composite or booklet packages, we return proofs to your school to cross check student's photos and names. We work closely with the school to keep the proofing to a minimum. The average return of your photo order is approximately 36 days.

 

Contact Silver Rose on 3262 5788 for current updates on your school photos.

 

 

My child has lost their envelope, how do I order?

They can pick up a spare envelope from the school office or you can call our friendly staff on 3262 5788 to order over the phone.

 

Can I view my child’s photo before I purchase?

Unfortunately, we do not store or upload any student’s images to our website for security purposes.  

What if I am unhappy with my child’s school photo?

At Silver Rose Photography, we understand the value of school portraits to students and parents.

 

If for any reason you are unhappy with your child’s school photos, we offer two options:

 

  1. Contact Silver Rose Photography to discuss concerns. We may be able to set up a time to re-shoot the portrait at our Albion Studio.
  2. Return the product to Silver Rose Photography within 14 days of delivery with a note explaining why you are unhappy, and your contact information. We will get in touch to organise a full refund.

 

Please note refunds do not apply to our packages containing already delivered Digital Components.

 

Ordering Sibling Photographs

Not all schools permit sibling photos to be taken, your school will decide and the option will be available either via the online ordering process or via the school envelope ordering process if they permit Sibling photos to be taken on photo day.

-       Online Ordering Schools

 

Sibling photos MUST be ordered before photo day, we remove the sibling option from the website 24-48 hours prior to photo day. If you missed ordering the sibling package please call Silver Rose on 3262 5788 to discuss the options available.

To order online you will need to enter the Unique Online Code issued to your school. The Unique Online Code can be found on the online flyer available from your school.

 

-       Envelope Ordering Schools

 

Sibling photographs can be ordered on photo day by using a "School Photo Order Envelope" supplied to the school prior to photo day. Sibling packages are to be ordered on the oldest child’s envelope only.

If you missed ordering the sibling package please call Silver Rose on 3262 5788 to discuss options available.

 

Please make sure that your eldest child is aware that they are having a photograph taken with their siblings on photo day.

 

Ordering Co-Curricular Photographs.

Co-Curricular include groups such as, Music, Sports or Year Level Groups and these can be ordered online, 2 weeks after Photo day via our website.

www.silverrose.com.au

  1. Select Schools
  2. Select Co-Curricular Ordering
  3. Select your School
  4. Select Year/Group
  5. Proceed to Checkout